Welcome to the Help Desk

In order to streamline support requests and better serve you, we utilize a help desk ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.  An account is required to submit a support request to the help desk ticket system.  If you are not sure of your account details please call Cortec IT Solutions 020 8467 9222 and one of our team will assist you.


Cortec IT Support helpdesk is open from 09:00am - 17:30pm Monday - Friday.  We are not open on bank holidays. 
For out of hours support please call the main number 020 8467 9222
Press (1) to leave a message and an engineer will call you back when we are open. 
Press (2) to talk to an out of hours engineer, an hourly charge may apply.

Open a New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

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